Privacy Policy

Last updated: [10/10/2025]

Pulse Phlebotomy (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal information when you use our website:

Personal Information You Provide

Name

Email address

Payment information (processed securely via Stripe — we do not store full card details)

Information submitted through our contact form

Automatically Collected Data

Basic website analytics such as IP address, browser type, and pages visited (if applicable).

2. How We Use Your Information

We use your personal data to:

Process and manage your bookings or orders

Take secure payments through Stripe

Respond to enquiries submitted via the contact form

Provide customer support

Improve our website and services

Meet legal and regulatory requirements

We do not sell your data to any third parties.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Contract: to provide the services you request

Legitimate interests: to improve our website and respond to enquiries

Legal obligation: to keep financial records if required

4. Sharing Your Information

We only share your information when necessary, including with:

Stripe (Payment Processor)

Used to securely process card payments.

Stripe may collect and store certain payment details in line with their own privacy policy.

Service providers

Such as website hosting or email service providers, only when required to operate the website.

We do not share your information for marketing purposes.

5. Data Storage and Security

We take appropriate technical and organisational measures to keep your data secure.

Your personal information is stored on secure servers within the UK or EEA.

Payment details are not stored on our servers and are processed directly by Stripe using encrypted connections.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary, for example:

Order/payment records: up to 6 years for tax and legal purposes

Contact form submissions: typically 12 months

Analytics data: based on system settings

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Correct inaccurate information

Request deletion of your data

Object to processing

Restrict how your data is used

Request data portability

To exercise any of these rights, contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

📧 Email: [info@pulsephlebotomy.co.uk]

📍 Business Location: United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.